Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days. In case of customization, it may be delayed by 2-3 days, but we will arrange delivery as soon as possible.

How long will my order take to arrive?

Orders are shipped by EMS or USPS or DHL or FedEx. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at [email protected]

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at [email protected]

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