We offer free shipping to customers in the United States.
We regret that due to geographic location, we will charge some shipping fee for customers from other locations based on the actual size and shipping address of the item.
We will choose to ship from our US or China warehouse depending on the actual order. Usually we keep stock in the US warehouse for a long time, but considering the surge of product sales during peak season, we may ship directly from our China warehouse.
Note: The goods in the U.S. warehouse are our standard styles, no customization is allowed, and any items that require customization are shipped from our China warehouse.
China Warehouse: Building A1, Songbai Zhongchuanghui 211, In Donghuan Avenue, Gongming, Guangming New District, Shenzhen, China, 518106 (Normal shipping by DHL or FedEx or ePacket or EMS)
US Warehouse: 1075 Cinclare Dr, Port Allen, LA, United States 70767 (Normal shipping by UPS)
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Since each state in the United States has different Sales Tax policies, we do not provide any tax payment services, so please pay the US Sales Tax carefully according to your local policies.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States(Shipping from US)||3-12 Business days|
|United States(Shipping from China)||7-21 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in 360 photo booths. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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